Thread:Neoexlucky/@comment-33223801-20150507005612/@comment-10290971-20150507022700

Well, there are two different ideas based on which idea you like more.

Masako came to help when Neo asked Anderson, Rose, and Argent for help, (Right place, right time) after learning who the villain was and what he was trying to do, since his main force was scattered across the city. Soon after arriving, Neo shared these details with them, but before being able to take action, the 'storm' hit causing the wide spread amnesia as well as the darkness.

Ciel has known the Tranquil family for some time, and learning of a villain in the area, she went to warn to them to try and figure out how to stop them. She and Neo traded ideas back and forth and agreed they needed help, calling for Argent, Rose, Anderson, after arriving the 'storm' hit which caused the amnesia.